Academic Enterprise Plan (2021-2025)

The Enterprise Hub is a space where research meets education and will make it easy for businesses, industry and community groups to partner and collaborate with the University on research and business innovation projects. 

Our Industry Relationship CRM is a key component of the Enterprise Hub which will provide the University the opportunity to interact with our most important partnerships holistically, creating opportunities for new partnerships to develop to the benefit of researchers, the University, and our partners.  

A number of staff across the University, including representatives from the key business areas of RIS, ICC, UniSA Ventures, Advancement, Career Services, SAS, CMK, UniSA International, Match Studio and Academic Units, have participated in business requirements and design workshops for CRM-related services for partner engagement. The resulting design has provided clarity to the scope of business processes that will be delivered as well as the required CRM product functionality to be implemented.  

Configuration of the Industry Relationship CRM as well as design of a new self-service facility for UniSA staff to easily search for an industry partner and submit a referral for a lead is now underway. Training for Industry Relationship CRM users will be provided in February 2022 with system go-live scheduled for the Adelaide Cup Day long weekend of March 14, 2022.

We thank all staff who have provided their valuable input and have contributed to the development of the Industry Relationship CRM. We will continue to keep you updated on the progress.

A key strategic initiative in the Academic Enterprise Plan, the Enterprise Hub is a one-stop-shop for creating and sustaining partnerships with businesses, community and industry groups in South Australia and beyond.

Internal requirements workshops and the subsequent Oracle Consulting-led Sales Cloud workshops for the design and configuration of our Industry Relationship Management (CRM) system have now concluded.

Oracle Consulting and ISTS are currently finalising the resulting Functional Design documentation in consultation with key staff, and a final assessment of the project scope for the CRM will be made in early July.

Our Industry Relationship CRM will provide the University the opportunity to steer our most important partnerships holistically creating opportunities for new partnerships to develop to the benefit of researchers, the University and our partners.

Later this year, the Enterprise Hub interim website will be refreshed, with further content and features currently in development. The website will be expanded with information and case studies aligned to the Enterprise Hub’s service offerings.

Work is well advanced in defining strategic industry sectors and priority areas which categorise UniSA’s current and future research strengths and capabilities inviting business, community and industry partners to engage.

We are defining the industry sectors from an outside-in partner perspective to inform both the website and the CRM development and will progress in consultation with the University community and key external stakeholders.

For further information, visit the Enterprise Hub website.

We will continue to provide regular updates on the Enterprise Hub via the Staff Announcements. If you have any queries about the Hub please email DVCRE@unisa.edu.au

A key strategic initiative in the Academic Enterprise Plan, the Enterprise Hub will make it even easier for businesses, community and industry groups across South Australia, Australia and the world to partner with the University in collaborative research and education projects, advancement initiatives, and more, designed to strengthen our economy and society.

The Enterprise Hub is physical and virtual. It is a building, but it’s also about our web pages, our digital footprint and the way we partner with people. It’s about seeing the University from the outside in, making sure it’s easy to find us, to work with us, to partner with us and ensuring our business processes are aligned in amplifying our position as Australia’s leading industry intensive university.

Bringing together the Innovation and Collaboration Centre (ICC) and Accenture, UniSA Ventures and UniSA Research and Innovation Services (RIS) in the refurbished Night Train Building at 9 Light Square on our City West Campus will co-locate our support services in the Research and Enterprise area.

The Enterprise Hub will also support research community success and recognition via the provision of training and networking opportunities, more seamless research administration support, and enhanced supports for funding applications across all categories.

Recent developments in the Enterprise Hub project include:

• We appointed Swanbury Penglase as the Principal Architects for the refurbishment of the Night Train Building, with Aurecon appointed as the service engineers and Hansen Yuncken the managing contractor.
• We hosted a startup workshop in March, with approximately 50 people from UniSA, Swanbury Penglase, Auercon and Hansen Yuncken.
• Preliminary investigations are now underway in the building in preparation for the extensive remedial works required and workshops will be held with internal stakeholders over coming weeks to inform the architectural design.
• On the digital side, more than 50 staff from across the University took part in our series of internal requirements workshops over the last two weeks to inform the design and configuration of our Industry Relationship Management (CRM) system. Thank you to those who participated.
• We’ve had a great response from across the University in identifying our partners and have confirmed a set of partner criteria to support prioritisation by Academic Units of existing partnerships and to support the development of new strategic partnerships.
• We have undertaken extensive work to define our service offerings, through workshops with internal stakeholders and industry partners.

For further information, visit the interim Enterprise Hub website.

We will continue to provide regular update on the Enterprise Hub via the staff news. If you have any queries about the Hub please email DVCRE@unisa.edu.au