Our research publications
Our academic team covers a wide variety of research topics in their respective fields and their work appears in the leading international journals with books published by top tier publishing houses. Below is a snapshot of some examples of this research that relates directly to service excellence and operational management in these industries. A number of these publications have been based exclusively on CERM PI projects in collaboration with our industry clients.
soccer-player Sport and leisure
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O’Boyle, I. (2016). Organisational performance management in sport . Routledge: London. ISBN: 978-1-315-67378-3.
Howat, G. , & Assaker, G. (2016). Outcome quality in participant sport and recreation service quality models: Empirical results from public aquatic centres in Australia. Sport Management Review , 19, 520-535.
O’Boyle, I ., & Hassan, D. (2015). Applying performance management practices in non-profit sport organisations: A case study of New Zealand. International Journal of Sport Management, 16 , 276-299.
O’Boyle, I. (2014). Developing a performance management framework for a national sport organisation. Sport Management Review, 18 , 308-316.
O’Boyle, I. & Hassan, D. (2014). Performance management and measurement in national level non-profit sport organisations. European Sport Management Quarterly, 14 , 299-314.
Theodorakopoulos, N., Howat, G.A ., Ko, Y., & Avourdiadou, S. (2013). A comparison of service evaluation models in the context of sport and fitness centres in Greece. Managing Leisure, 19 , 18-35.
Howat, G. & Assaker, G. (2013). The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: empirical results from public, outdoor aquatic centres in Australia. Sport Management Review, 16 , 268-284.
Cleland, J.A. (2012). Working Together through Sport? Local Authority Provision for Ethnic Minorities in the UK. Sport in Society 17, 38-51.
Howat, G. A. (2012). Understanding customer benefits in public aquatic centres. Australasian Parks and Leisure, 15 , 7-9.
Howat, G.A ., Alikaris, J.M., March, H.M . & Howat, P. (2012). Health-related benefits: Their influence on loyalty and physical activity participation in Australian public aquatic centres. International Journal of Sports Management and Marketing, 12 , 73-92.
O’Boyle, I. (2012). Performance management in sport. In S. Leberman, C. Collins & L. Trenberth. (Eds.) Sport business management in New Zealand and Australia. (pp. 363-377). Cengage Learning: Melbourne. ISBN: 978-0-170-21732-3
O’Boyle, I. (2011). Performance management and the balanced scorecard in the modern non-profit organisation. Corporate Board: Roles, Duties and Composition, 7 , 48-56.
Voigt, E.C., Howat, G. A., & Brown, G.P . (2010). Hedonic and Eudaimonic Experiences among Wellness Tourists: An exploratory enquiry. Annals of Leisure Research, 13, 541-562.
Howat, G.A., Crilley, G.P., & McGrath, R.M. (2008). A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure, 13, 139-161.
travel-worldwide-global Tourism
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Hallak, R. , Assaker, G., & El-Haddad, R. (2017). Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty: a higher-order structural model. Journal of vacation marketing , online, 1-18.
Sigala, M. (2015). From demand elasticity to market plasticity: a market approach for developing revenue management strategies in tourism. Journal of Travel and Tourism Marketing, 32, 812-834.
Assaker, G., & Hallak, R. (2013). Moderating effects of tourists' novelty-seeking tendencies on destination image, visitor satisfaction and short- and long-term revisit intentions. Journal of Travel Research, 52, 600-613.
Hallak, R. , Assaker, G., & Lee, C. (2013). Tourism entrepreneurship performance: the effects of place identity, self-efficacy, and gender. Journal of travel research, 54 , 36-51.
Kim, K., & Brown, G.P . (2012). Understanding Tourist Perspectives on Geotourism Experience: Implications for Destination Development. Tourism Review International: an international journal. 16, 45-57.
Kim, K., & Brown, G.P. (2012). Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty. Anatolia, 23 , 328-347.
Sigala, M. (2010). Measuring customer value in online collaborative trip planning processes. Marketing Intelligence and Planning, 28 , 418-443.
Sigala, M. , Chatzigeorgiou, C., Christou, E., & Kassianidis, P. (2009). Examining the relationship between emotions, customer satisfaction and future behavioural intentions in agrotourism, Tourismos: an international multidisciplinary journal of tourism, 4 , 145-161.
Gross, M. J., & Brown, G.P. (2008). An empirical structural model of tourists and places: progressing involvement and place attachment into tourism. Tourism Management, 29 , 1141-1151.
Gross, M.J., Brien, C.J., & Brown, G.P. (2008). Examining the dimensions of a lifestyle tourism destination. International Journal of Culture, Tourism and Hospitality Research, 2 , 44-66.
cutlery-fork-knife Hospitality
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Fakih, K., Assaker, G., Assaf, A.G., & Hallak, R. (2016). Does restaurant menu information affect customer attitudes and behavioural intentions? A cross-segment empirical analysis using PLS-SEM. International Journal of Hospitality Management, 57 , 71-83.
Lee, C., Hallak, R ., & Sardeshmukh, S.R. (2016). Drivers of success in independent restaurants: a study of the Australian restaurant sector. Journal of hospitality and tourism management, 29 , 99-111.
Lee, C., Hallak, R. , & Sardeshmukh, S.R. (2016). Innovation, entrepreneurship, and restaurant performance: a higher-order structural model. Tourism management, 53 , 215-228.
Haddad, R.E., Hallak, R ., & Assaker, G. (2015). Price fairness perceptions and hotel customers' behavioural intentions. Journal of vacation marketing, 21 , 262-276.
Sigala, M. (2014). E-hospitality and technology, in I Pantelidis (ed.), The Routledge handbook of hospitality management, Taylor and Francis, UK, ch. 25, pp. 287-301.
Sigala, M. (2014). Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector, in Z Gu (ed.), Management science applications in tourism and hospitality, Taylor and Francis, UK, ch. 5, pp. 39-60.
Assaker, G., Hallak, R. , O'Connor, P., & Vinzi, V.E. (2013). Partial least squares path modelling (PLSPM): a new direction for research in tourism and hospitality. Journal of travel and tourism research, 13, 158-179.
Sigala, M. (2013). A framework for designing and implementing effective online coupons in tourism and hospitality. Journal of Vacation Marketing, 19 , 165-180.
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Brown, G. , Essex, S., Assaker, G., & Smith, A. (2017). Event satisfaction and behavioural intentions: examining the impact of the London 2012 Olympic Games on participation in sport. European sport management quarterly , online, pp. 1-18.
Brown, G. , Smith, A., & Assaker, G. (2016). Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics. Tourism Management, 55 , 160-172.
Hallak, R. , McCabe, V.S., Brown, G. , & Assaker, G. (2016). Segmenting meeting and event management organizations based on business performance. Event management, 20 , 283-393.
Shipway, R., King, K., Lee, I.S ., & Brown, G. (2016). Understanding cycle tourism experiences at the Tour Down Under. Journal of sport and tourism, 20 , 21-39.
Brown, G. , Lee, I.S ., King, K., & Shipway., R. (2015). Eventscapes and the creation of event legacies. Annals of leisure research, 18 , 510-527.
Lee, I.S ., & Huang, S. (2015). Understanding motivations and benefits of attending a multicultural festival. Tourism analysis, 20, 201-213.
Brown, G ., & Huang, S. (2014). Interpreting tourism at Olympic sites: a cross-cultural analysis of the Beijing Olympic Green. International journal of tourism research, 17 , 364-374.
Brown, G.P ., Hixson, E., & McCabe, V. (2014). Privileged mobility: employment and experience at the Olympic Games. Journal of sport tourism, 18 , 265-286.
Lee, I.S ., Lee, T.J., & Arcodia, C. (2014). The effect of community attachment on cultural festival visitors' satisfaction and future intentions. Current issues in tourism, 17, 800-812.
Lee, I ., Arcodia, C., & Lee, T.J. (2012). Benefits of visiting a multicultural festival: the case of South Korea. Tourism Management, 33, 334-340.
Hixson, E.J., McCabe, V., & Brown, G.P. (2011). Event attendance motivation and place attachment: an exploratory study of young residents in Adelaide, South Australia. Event management, 15 , 233-243.
Lee, I., & Arcodia, C. (2011). The role of regional food festivals for destination branding. International journal of tourism research, 13 , 355-367.
