Frequently Asked Questions
These FAQs have been designed to assist in answering students main questions surrounding rural placements.
Accommodation FAQ
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Is the accommodation a mix of females and males?
Yes. All DRH rental properties are shared by both female and male students. Each room is single bedroom occupancy. All other areas are shared such as kitchen, lounge, bathroom and laundry.
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What do I need to bring?
You will need to bring your own bedroom and bathroom linen including a bathmat. The beds are king singles. DRH supplies a pillow with pillow protector, mattress protector and fitted sheet. For all other queries please contact drhstudents@unisa.edu.au
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Will I have internet access at the DRH accommodation?
Internet access is provided at many accommodation sites but you must bring your own device. Your email confirming your accommodation will contain further details.
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Am I responsible for cleaning the accommodation?
Yes. Students are required to keep their room clean during their stay and upon departure in preparation for the next student. All shared spaces are the responsibility of all students to keep clean and tidy. DRH employs external cleaners who will clean the common living areas on a 6 weekly basis. Please note that the cleaners do not tidy up after you.
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Can I have overnight guests?
No. DRH does not permit overnight guests at any of its accommodation. Guests are allowed to visit but must not stay overnight
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What do I do if I lose my key or lock myself out of the accommodation?
During business hours please contact the DRH Student Support Coordinator on 1800 905 825 or email DRHstudents@unisa.edu.au. Outside of business hours, students are required to contact a locksmith. Please be aware that the call out cost both during and outside of business hours will be charged to the student. For a lost key contact the DRH Student Support Coordinator immediately on 1800 905 825 or email DRHstudents@unisa.edu.au. Please note if keys cannot be located this will require all locks to be replaced and costs will be incurred by the student who lost the key.
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Where is the accommodation located?
All DRH properties are located in residential areas of towns. All bedroom doors within a property have individual locks. These houses are part of the UniSA SafeZone program and students are encouraged to download the app to access the services offered in the event of an emergency. For further details on SafeZone and to download the app. click here.
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Who do I contact in an emergency?
If in doubt ring 000. If you have downloaded the SafeZone app, press the relevant button for the emergency. This call will be picked up by the UniSA Security service who will provide further assistance. Information on other types of emergency can be found in the Emergency Booklet within the student accommodation. All houses are fitted with smoke detectors, fire blankets and extinguishers. In the event of a fire, ring 000, alert other occupants and evacuate the premises. Familiarise yourself with all exits of the house.
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What can I do if I have issues with another tenant?
All students are bound by the University Student Code of Conduct whilst on placement. This code of conduct extends to university provided accommodation. If you are unable to resolve the issues, please contact the DRH Student Support Coordinator on 1800 905 825 or DRHStudents@unisa.edu.au.
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How do I report a maintenance issue?
All maintenance issues should be reported to the DRH Student Support Coordinator via 1800 905 825 or DRHStudents@unisa.edu.au. Where possible, please attach photos of the maintenance issues.
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Will there be local transport in my placement town?
You will need to consider transport options to your destination and during the time you are on placement. Depending on where your placement is located, you may need to organise air travel, use public transport such as buses, and/or drive. If using your own car, consider it's condition, as well as your experience and confidence driving long distances. Not all locations will have public transport, if they do, it may be limited. It is suggested that students visit the local council website for more information on transport.
General FAQ
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Can I bring my children with me?
No. DRH does not provide accommodation for families. Students will need to arrange alternative accommodation if their families are required to travel with them.
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Can I bring my pet with me?
No. Pets are not allowed in any student accommodation.
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Are meals provided?
No. Students are required to provide their own food at their own expense.
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Will I have mobile phone coverage?
Not all telecommunication providers have full access in regional, rural and remote areas. Before leaving home, please check your telecommunication provider’s coverage maps for further information.
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What financial support can I receive while on placement?
Information on the types of financial support offered by the DRH is provided on the Information for Students page. Students are also advised to access Scholarships through their University. More information on placement Scholarships can be found here.
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I am a rural based student, is there financial support available for my metropolitan placement?
Unfortunately not through the DRH. Funding received by the Commonwealth is to support students who undertake a rural clinical placement. More information on rural based student scholarships can be found here.
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How do I access the online Cultural Awareness training?
The online Cultural Awareness training link will be sent via email when you register with the Student Information System.