We are a Tier 2 Healthcare Setting. If you are a close contact, you cannot attend your appointment in-person. Please call us to reschedule or change to a telehealth appointment.

Our priority is to maintain our ability to provide safe, quality services to you while keeping all of our patients, staff, students, and the community as safe as reasonably possible. services will remain open with the following measures in place to protect our community any minimise risk as much as reasonably possible.

If you or someone that you care for has an upcoming appointment with us, please take the time to read the following important information about how we will be minimising our risk and limiting the spread of COVID-19.

For Patients:

As vulnerable people do attend our sites, including those who are immunocompromised and/or with chronic health conditions, we respectfully request that you:

  • To minimise congestion and time spent in the waiting room, please arrive at the time of your scheduled appointment, not earlier or later than the scheduled time. If you do arrive early, please wait outside of the building or in your car.
  • If you are displaying any of the following symptoms, please reschedule your appointment or request a telehealth appointment if it is appropriate (conducted either by phone or video call)
    • Fever
    • Cough (Dry or moist)
    • Sore throat
    • Runny nose
    • Shortness of breath/difficulty breathing
    • Abnormal change in taste
    • Fatigue
    • Abnormal change/loss of smell
    • Diarrhoea
    • Nauseao
    • Vomiting
    • Headache
    • Muscle pain
    • Loss of appetite
  • Please wear a surgical mask (required if over the aged of 12). If you do not have a disposable surgical mask, we will be able to provide you with one on arrival. If you hold an exemption from wearing a mask, you will be required to show evidence on arrival.
  • Cover any aerosol-generating behaviours such as coughs and sneezes, dispose of any tissues, and utilise the hand sanitiser available in the clinic waiting room and consultation rooms.
  • Limit the number of people that you bring to your appointment to only those required to attend (i.e. parents and carers only).
  • Maintain a safe distance of 1.5 metres away from other people where reasonably possible.
  • Practice safe hand hygiene throughout the clinic and sanitise your hands frequently.

Additional measures:

  • You will be asked a series of screening questions relating to your physical health, whether you are a close contact, or attended an active exposure site.
  • We will also ask for proof of COVID-19 Vaccination status. You can choose to not provide us with this information if that is your preference. If you are unable to provide your vaccination status, you can still access our services however there may be some changes. This means:
    • Unvaccinated patients or patients with a medical exemption may initially be required to attend a telehealth appointment prior to a face-to-face appointment. The telehealth appointment will be conducted either over the phone or by a video consultation.
  • When providing face-to-face services, our staff may be required to wear higher levels of PPE (Personal Protective Equipment). This includes masks, safety glasses, and/or face shields. This will enable us to keep our services as safe as possible and ensure continuity of care.

We will be following SA Health’s Test, Trace, Isolate, and Quarantine (TTIQ) Guidance for Community and Health Care Settings. Please click here for more information. SA Health’s Isolation and Quarantine Advice for COVID-19 can be found here.

We thank you in advance for your patience and understanding during these challenging times as we navigate through the changing environment. We look forward to continuing to provide safe services and supports to you and the people that you care for.

If you have any questions about the above information please don’t hesitate to contact our friendly reception staff.


Information above is accurate as at Tuesday 3rd May 2022