Centre for Tourism and Leisure Management

The Centre for Tourism & Leisure Management (CTLM) is a leading research group in tourism, hospitality, events, sport and leisure. Our mission is to conduct quality research to facilitate and inform management practices in the tourism and leisure industries. CTLM supports organisations operating in these dynamic industries, providing applied knowledge and research insights to local, national, and international stakeholders. We have a strong track record in assisting organisations in strategic and operational planning; ensuring they are able to respond effectively to the latest trends. Our research team has expertise across the following themes:

• entrepreneurship and enterprise performance in tourism, hospitality and events
• event management, event visitor experiences, impact of events
• health and wellness, lifestyle
• internationalisation of hospitality, China hospitality industry, destination image
• service quality and operational management in the events, sports, and leisure industries
• sociology of hospitality and tourism
• tourism behaviour, market segmentation and destination marketing
• understanding tourism and leisure experiences

Unique to the Centre for Tourism and Leisure Management is the CERM Performance Indicators® (CERM PI) industry research.  CERM PI was initiated in 1990 to facilitate quality management in the leisure industries.