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20 February 2020

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The health and safety of all our staff and students is paramount at the University of South Australia.

UniSA is working diligently with local and national health authorities to support the international effort to reduce the impact and spread of novel coronavirus (COVID-19) and to support our community in what is a challenging time.


February 21, 4.23pm

All staff email from Chief Academic Services Officer, Professor Marie Wilson

Colleagues, you will have seen the media reports announcing the one-week extension of the travel ban relating to the COVID-19 virus.  In light of this extension, the University will continue with its current arrangements for flexible study and is communicating with impacted students daily.

Orientation will commence on 24 February for the 9,000 commencing students from 75 countries that are joining our community this year, and we have advised students impacted by the travel restrictions that we will welcome them on campus for face to face teaching until 13 March.  We are also reaching out to those students impacted by the restrictions about their individual study plans and have arrangements in place for online and flexible study options in many cases.

Should staff receive enquiries from students impacted by the travel ban, please refer them to askcampuscentral@unisa.edu.au.

To ensure our students based in China can reliably access their study materials and library resources ISTS has provided a vpn service which operates from China. This vpn service enables students to use all the resources they need to undertake their study including email, course materials (learnonline, lecture recordings, e-readings,  Library resources), Zoom (for virtual classroom and one-on-one sessions ) and to do online exams. Students need to download a small piece of software to be able to use the service but this is straightforward and they have been sent the instructions on how to do it.  The vpn service is already being used by our students in China.   If you would like further information about the vpn service and the enhanced support being provided by the Library and ISTS for China based students click here: IT Help Desk Support   Library Support

Next Monday, I will share updated FAQs for students and staff, and additional resources to assist course coordinators and tutors. 

The TIU have developed a checklist document​ highlighting key things to consider when preparing courses for SP2 which will be delivered to our students flexibly in China. Staff can use the checklist to evaluate their course, alternatively the TIU can coordinate a review and complete minor course changes where required in consultation with course coordinators. If you require support, please contact the TIU directly or visit the TIU website.

As we go into the weekend, I want to take this opportunity to thank the students who have been impacted by these restrictions for both their patience and for keeping in close communication with us during this time. We very much look forward to welcoming them onto our campuses.  I also thank the many staff across the University who continue to work creatively and collaboratively to support our students in these unique circumstances.​

UniSA communications to staff and students 
(This material is organised chronologically – with the most recent information first)

Information Resources


For UniSA students

If you are feeling anxious or stressed and need support, please contact SEU@unisa.edu.au

UniSA Medical Clinics at City West and City East can provide medical advice on 1300 172 996

For study questions related to your program, including questions about exams, please contact askcampuscentral@unisa.edu.au

For important information about connecting to the online environment and accessing resources from mainland China, please review the AskIT help resources.

If you have general questions related to COVID-19, please visit our FAQs here

International Students needing more information from the Australian Government can contact international.students@dese.gov.au and 1300 981 621 (8am to 8pm Monday to Friday)


For UniSA staff

For questions about upcoming travel, contact the UniSA Travel Team on 83026430

All other staff concerns related to Novel Coronavirus can be directed to People Talent and Culture

UniSA Medical Clinics at City West and City East can provide medical advice on 1300 172 996

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